Help Centre
Get the answers you need to your questions, or get in touch with our support team.
Getting started
Datiovunque is a data eSIM service for Italian travellers. Our plans are good value and span over 200 countries and regions. You purchase the eSIM online, a QR code lands in your inbox at once, and a few minutes later you are on the mobile network of the country you have travelled to — with no physical SIM.
Most newer smartphones are eSIM-capable, among them the iPhone XS and later models, Samsung Galaxy S20 and later models, Google Pixel 3 and later models, and plenty more. Open your device settings and see whether "Mobile Service" or "SIM cards" offers the option to add an eSIM. Important: the device must not be tied to one operator (no SIM lock).
Yes. The Datiovunque eSIM is added to your phone alongside the SIM you already have, as an extra data plan, so that SIM and your Italian number remain fully active.
Yes; we recommend installing the eSIM at home, over Wi-Fi. You will be online the moment you reach your destination and will not have to look for airport Wi-Fi. The validity period only starts when you first use data in the destination country.
Installation and activation
Open the QR-code email on a different device, or print it. On your iPhone, tap Settings > Mobile Service > Add eSIM > Use QR Code, then scan the code and follow the on-screen steps. Do not forget to enable Data Roaming on the new eSIM (Settings > Mobile Service > eSIM plan > Data Roaming).
Open the QR-code email on a different device, or print it. On your Android smartphone, tap Settings > Network & internet > SIMs > Add eSIM > Scan QR code, then scan the code and follow the on-screen steps. After that, enable data roaming on the eSIM in the mobile network settings.
The plan's validity runs from the moment the eSIM makes its first data connection in the destination country, and not from the purchase or the installation. This lets you install the eSIM ahead of time without the validity starting to count down.
Check your spam folder first. Still no email? Log in to your Datiovunque account: the QR code can also be found under "My eSIMs". If you still have trouble, contact us at contatto@datiovunque.it, giving your order number.
Payments and refunds
We take Visa, Mastercard and American Express credit cards, as well as Apple Pay, Google Pay and PayPal. Payments are all handled through secure connections that comply with PCI-DSS.
Yes. A confirmation of your order is emailed to you automatically after purchase. You can find a detailed invoice in your Datiovunque account, in the section "My orders".
Refunds in full are possible for eSIMs that have not been activated, within 30 days of purchase. Unfortunately an eSIM that has already been activated (after data has been consumed) cannot be refunded. Please send refund requests to contatto@datiovunque.it, with your order number.
No. The price you see on our site is the final one. There are no activation costs, delivery charges or extra fees. Nothing renews automatically — when your data or validity runs out, no further charges apply.